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frequently
asked questions
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What
is the start-up fee?
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$150.00
(£100.00) one off registration fee, 1 month facility in advance and 1
month refundable deposit (tax will be added to these charges where applicable).(see
tariffs for different service packages)
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What
is the registration fee for?
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This
enables us to set up your service by pre-paying for your dedicated phone
number, e-mail account, office files, system administration and mail room
account set up.
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How
long does it take to set-up?
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Within
1 hour from receipt of completed documentation and cleared funds.
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What
does my monthly subscription include?
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See
tariffs. Typically for the Gold service @ $150 per month (£100 per month)
it includes your personal telephone number, centre fax number, remote
access voicemail, web based personal e-mail address, business address,
access to equipment and hot-desk, unlimited telephone answering and mail
handling.
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Will
I have the key to the office?
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No.
The facility operates like a hotel, on a reservations system for short
stay clients. The room you use today may not necessarily be the same room
you use next week.
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What
is the minimum term of my subscription?
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The
minimum term is 3 months and thereafter 1 month notice See Terms and Conditions
for details..
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Are
there any extra costs?
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You
only pay for what you use, see tariffs. We charge for re-routing telephone
calls to you (answering is free) or re-sending post. Other extras include
secretarial services, meeting rooms, video conference, photocopy etc.
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Can
I switch between service packages?
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Yes,
you can upgrade or downgrade your service according to your use. You are
also able to move your account between different locations.
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What
standard are your premises?
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Our
standards are very high. The interiors of are Centres are consistent with
the prestige of the locations we are in. You may view a video of a premise.
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Do
I need to have any equipment to maintain my service with you?
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Landmarks
service is geared towards the international business executive. The product
assumes that you are comfortable with technology and always contactable
via the phone or the Internet.
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Will
my calls ALWAYS be answered in my company name?
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Yes,
your number is computer tagged with your name. The receptionists will
see your company name and profile when your clients call.
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What
if I have clients wishing to meet me in my office?
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We
have boardroom and meeting room facilities, which can be booked and charged
out by the hour. We also have special packages that include a set number
of hours per month.
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What
if someone 'turns up' at my office wishing to see me?
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The
receptionist would ask if they had an appointment and simply state that
you were out of the office at the moment. Very much as she would if you
were in fact based here and was out of the office or in a meeting.
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Will
a meeting room always be available?
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We
operate a flexible diary reservations system. If you book 72 hours in
advance, we can usually guarantee availability.
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The
platinum service includes a number of hours free for meeting room use.
Must I use them at the same time?
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No,
we are flexible. You may use them in 15 minute segments, however we are
not able to carry over unused hours into the next calendar month.
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Can
I receive e-mails and faxes?
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Yes,
both facilities are available as standard. You may also browse the web
from the Centre See our hot desk service..
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Do
I need to bring my own equipment?
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Landmark
has a range of office equipment for your use. You are however advised
to check with the relevant Centre or via the Virtual Assistant if you
require specialised equipment.
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What
are your hours?
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The
office is open between 8.30am and 6.00pm Monday to Friday and by arrangement
at other times. The switchboard takes calls between 9.00am and 5.30pm.
We are able to divert calls directly to you outside these hours, if you
require.
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Can
I work from the Centre?
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Yes.
You can browse the web, access your e-mails, make calls, send faxes, post
letters and deal with correspondence from our 'hot-desk' points within
the Centre, free of charge (subject to availability).
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Can
I come in anytime?
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Yes,
it is your office. Use of most of the facilities are free for gold or
platinum members. However, use of the meeting rooms attract an extra charge.
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Will
my clients know this is a virtual office?
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Not
necessarily. The Centre is not branded and all Landmark's customer service
representatives are polite and discreet.
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There
are several people working for us who may receive calls. Will this be
a problem?
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No.
We can programme several speed dials for each account in the same company
name.
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How
do you identify my staff or me?
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Every
client has an account number and password. You may be asked to quote these.
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Will
my caller know that the call is being transferred externally?
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No,
the calls are transferred using a 'speed dial' system and their phone
bills etc will only show that they called your dedicated number
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Can
I sometimes have calls forwarded to me but occasionally change my instructions?
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Yes.
If you are going to be unavailable just call and let us know. We will
then take messages until you call again to let us know that you are now
available.
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I
don't really want to speak to my callers at all. Is it possible to say
that I am away from my desk and take a message?
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Yes.
We can take 'name and number' messages and place them on your personal
voicemail box. If your caller wishes to leave a more detailed message
we can put them through to your mailbox for them to leave the message.
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Do
I have to come into the office to retrieve my messages?
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No,
you can access your mailbox remotely using the personal PIN numbers which
will be allocated to you, or via the Landmark web-site.
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Can
I receive my messages when I am in another country?
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Yes.
If you have access to the Internet. You can use the 'Landmark Virtual
Assistant'. This is a web based PA, secretarial and reservations system.
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Can
I interact with other clients?
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Yes.
We have a forum for all clients to market their services to each other
as well as the outside world. It is effectively a global business referral
network. Membership is free.
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I need to have a letter typed in a hurry is it possible to have this done? |
Yes,
we provide secretarial services and administrational back up. These services
attract an additional hourly fee, in 15 minute segments. You can simply
dictate your instructions over the phone and we will arrange everything
else. |
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| Are
refreshments available? |
Yes,
tea, coffee and water are free when you serve yourself. There is a small
charge for other beverages. We also have catering packages arranged should
you require refreshments/meals served during your meetings. |
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How
are my bills calculated?
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Your
bills are calculated monthly in advance for your facility subscription
and monthly in arrears for any extra 'pay-as-you-use' services.
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